Importer of Record (IOR) Services

Mouse & Bear Solutions has provided professional Importer of Record (also called IOR) services for IT equipment, and technology hardware and goods for many years, in over 160 countries worldwide. Acting for your business as an international Importer of Record, you'll be able to import your technology hardware on a global scale, meeting all global trade and import compliance requirements.

The international shipping of IT equipment is highly regulated and can involve complex processes, which is why you need specialist support. With the knowledge and expertise gained through many years’ experience providing Importer of Record services, the Mouse & Bear team can navigate your technology goods through the preparations of international import and export documents and customs procedures, including temporary imports and exports. 

With our help, you can rely on fast, efficient and reliable importing and exporting of IT equipment to many countries around the world.

What is an Importer of Record?

“Importer of Record” is a term used in customs law. When a supply chain involves the import of goods across international borders, most governments require your company to have an established business or other legal entity in the country to take responsibility for conducting the import and export transactions.

The IoR is often the owner or purchaser of the imported goods, but it can also be a properly authorised agent or legal entity in the destination country if the end-user doesn't want to be involved in getting it there

The benefits of using an IOR service

As your company plans its strategy for importing goods, it's important to know the benefits and potential cost-saving of using an IOR service.

Avoid import complications and expense

If your company doesn't have a physical presence in the country of import, this can cause you many unwanted complications and expenses. An Importer of Record service such as that supplied by Mouse & Bear can act on your company's behalf as the officially recognised legal entity.

An IoR has responsibility for: 

  • ensuring import compliance with the import regulations in that country
  • payment of the relevant taxes, duties and other fees for the imported goods
  • filing the correct documentation, permits and licencing

Helping you with import permits and licensing

Many countries require an application and approval of an import license to import goods, not dissimilar to the requirement of applying for an entry visa to enter a country, for instance an ESTA for the US or a tourist visa for Vietnam. Depending on the country, the application for an import license will have to be done locally, either via a paper application in the local language or via an online portal by the importer of record. 

What our IOR services include

  • Documentation compliance checks, import permits and licensing
  • Clear shipments through the relevant customs channels
  • All customs clearance charges and levies pre-paid on your behalf
  • Perform the last-mile delivery to the end user
  • Shipment status reports
  • Storage solutions
  • Temporary imports / temporary exports - navigating your IT hardware through customs procedures for temporary imports and exports, e.g. for repair.

Explaining our fees:

We like to keep our quotes as simple as possible whilst being able to break down the IoR fee's for clarity. Here's an explanation of our IoR costs:

IoR Fee - The cost to act as the Importer of Record. This is charged based on a percentage of the value of the goods that are being shipped.

Import Approvals – This includes the cost of Import License Approvals, Permits, Endorsements, Labelling, and Electronic Data Intercharge. This is a fixed cost for each country.

Customs Clearance – This represents the charges for airport handling, customs brokerage, customs processing and inspections, agent handling, warehousing and the customs clearance process. This is a per country fixed cost

In Country Delivery – Cost of transport in destination country from port of entry to the End User. This is also known as the last mile delivery. The fee for this is dependent on the weights and dimensions of the goods shipping.

Freight – Freight to move from Shippers source location to the destination Airport. The price for this is affected by the weight and dimensions of the goods as well as the current airline cargo rates.

Taxes & Duties – Destination Country Customs and Government Import charges. Based on a many factors which are dependent on the import regulations of each particular country. Mouse & Bear quote each job independently.

Contact us to enquire about our Importer of Record services.


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