Importer and Exporter of Record for Medical Technology

Making it easy to import and export medical equipment and devices

We’re a trusted Importer and Exporter of Record (IOR and EOR) for hospital technology, medical devices and IT hardware used in both healthcare and research.

Medicine is at the cutting edge of technology. Physical medical devices and technology are highly regulated and crossing international borders can be a complex process.

We handle the import/export of a wide range of healthcare technologies, including:

• Electronic medical devices
• eCOA (Electronic Clinical Outcome Assessment) devices
• IRT (Interactive Response Technology) systems
• ePRO (Electronic Patient-Reported Outcomes) devices
• Mobile gateways for remote patient monitoring
• Telehealth tablets for doctors and patients

Our services enable hospitals, clinics, research establishments and pharmaceutical companies to benefit from the technology they need to deliver and develop life-saving therapies.

What we deliver for medical technology

• Fully compliant import/export logistics across over 150 countries
• Acting as your Importer of Record when you don’t have a local entity
• Regulatory pre-clearance to verify local compliance
• Import licence and documentation management
• Customs brokerage and clearance coordination
• Complete handling of, licensing and duties
• Providing customs receipts to meet audit and compliance requirements
• Expert support for sensitive and high-value shipments
• Final-mile delivery to hospitals, research sites or distribution hubs

The benefits:

• No surprises at customs
• Speedy clearance
• Correct duties paid
• Lower risks
• Protects trial schedules

The growing role of international shipping in medical technologies

As the global demand for advanced healthcare solutions rises, the international shipping of medical technologies has never been more critical or complex.

From mobile diagnostic devices and remote patient monitoring systems, to imaging equipment - medical organisations are increasingly reliant on the timely, secure and compliant importation of technology.

Some of the unique import challenges faced by medical technology include:

• Clinical trial equipment often crosses multiple borders and regulatory environments
• Delays can derail trials and push up costs

Each country presents its own challenges with differing import restrictions, licensing requirements and regulatory oversight that can delay or prevent access to vital tools.

Whether supplying hospitals with essential devices, supporting clinics in remote regions or enabling pharmaceutical companies to run clinical trials across borders, we can help ensure the swift and legal import of medical technology.

Why choose Mouse & Bear for the IOR and EOR of medical technology?

More organisations are turning to specialist partners like Mouse & Bear.

With over two decades of experience in global trade compliance, we’re a trusted partner for the import and export of regulated technologies, including complex, high-value medical devices and healthcare equipment.

As an experienced Importer of Record (IOR), we navigate the complexities on your behalf - ensuring full compliance with customs regulations, and documentation standards in over 150 countries.

From imaging systems and diagnostic kits to mobile health solutions and telemedicine devices, our services ensure each shipment meets local regulatory, tax and documentation requirements.

Whether you're importing medical technology to support a new hospital, an international clinical trial or even a humanitarian response - we deliver ease, confidence and clarity at every step.

Please get in touch to find out more.

Please note, we do not offer services for hazardous materials, biological samples or drugs which are approved-to-market or at the investigational stage. We also cannot import goods that require approval for use by an international, or a local medical board.