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Mouse & Bear Solutions Achieves ISO 9001:2015 Certification

Mouse & Bear Solutions Achieves ISO 9001:2015 Certification

Released On 22nd May 2024

We are very excited to announce that Mouse & Bear Solutions, a leader in Importer of Record and Exporter of Record Solutions and Services has been awarded the prestigious ISO 9001:2015 certification for its Quality Management System (QMS). 

This internationally recognised standard affirms Mouse & Bear Solutions’ commitment to excellence, customer satisfaction, and continuous improvement.

ISO 9001:2015 is the latest version of the world’s most widely adopted quality management system standard. Achieving this certification demonstrates Mouse & Bear Solutions’ dedication to delivering high-quality Trade Compliance services, meeting customer and regulatory requirements, and enhancing our overall performance.

The certification process involved a thorough evaluation of Mouse & Bear Solutions’ QMS by an independent, accredited certification body. This rigorous assessment covered all aspects of the company’s operations, including design, production, and service delivery, ensuring that Mouse & Bear Solutions’ processes are efficient, effective, and consistently meeting customer expectations.

Mouse & Bear Solutions’ year-long journey to ISO 9001:2015 certification included:

  • Comprehensive Training: Staff across all levels underwent extensive training to understand and implement quality management principles effectively.
  • Process Optimisation: Review and refinement of existing processes to ensure they align with ISO 9001:2015 requirements, focusing on efficiency and effectiveness.
  • Customer Focus: Enhanced mechanisms for capturing customer feedback and continuously improving customer satisfaction.

Moving forward, Mouse & Bear Solutions will continue to leverage its ISO 9001:2015 certified QMS to drive innovation through our services, improve operational performance to our customers, and continue to deliver the highest customer value.

For all enqueries, please contact us on 01935 848526 or email IORsolutions@mouseandbear.com.  

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