Released On 3rd Sep 2025
Case Study: How Our Exporter of Record (EOR) Solution in Japan Saved a $1M Semiconductor Deal
Quick overview
- Industry: Semiconductor Testing Equipment Manufacturing
- Contract Value: $1,000,000
- Challenge: Buyer unable to fulfill Exporter of Record (EOR) requirements under Ex-Works (EXW) terms
- Solution: Mouse & Bear provided Exporter of Record services in Japan, managed export licence requirements, and coordinated seamless delivery to Taiwan
- Impact: Deal preserved, repeat orders secured, long-term compliance partner established
The challenge
A leading global semiconductor testing equipment manufacturer had secured a $1 million order for 178 units. The sale terms were agreed as Ex-Works Japan (EXW) – meaning the buyer was responsible for all export requirements, including providing an Exporter of Record (EOR).
However, the buyer’s appointed forwarder did not offer EOR services in Japan, creating a major compliance roadblock. Without an Exporter of Record, the buyer risked cancelling half of the order, resulting in significant revenue loss and contractual disputes.
Our solution
The seller reached out to Mouse & Bear for urgent support. Our team immediately:
- Engaged with both seller and buyer to align on responsibilities and compliance needs.
- Provided Exporter of Record (EOR) services out of Japan, ensuring adherence to local export laws.
- Prepared the parameter sheets and secured the export licence from the relevant Japanese authorities.
- Coordinated shipment logistics to deliver the goods smoothly to the buyer’s forwarder in Taiwan.
By stepping in at a critical moment, Mouse & Bear ensured the client could fulfill their contract without delays or compliance risks.
The results
- $1M deal saved: The buyer was able to proceed with the full order under the agreed Ex-Works terms.
- Operational continuity: No disruption to production or contractual agreements.
- Long-term partnership: The buyer continues to call off repeat orders for export out of Japan, with Mouse & Bear providing ongoing EOR services and freight forwarding to Taiwan.
Why it matters
This case highlights the importance of having a specialist Exporter of Record partner in Japan, particularly for industries such as semiconductors, electronics, and high-value equipment, where compliance risks are high.
By combining regulatory expertise, established local processes, and unified international logistics, M&B not only safeguarded a $1M deal but also provided the buyer with peace of mind for future exports.
Safeguard your exports
If you are facing compliance or logistics challenges under Ex-Works (EXW) terms, Mouse & Bear can help. Our Exporter of Record solutions in Japan and across APAC ensure your contracts are fulfilled, your shipments move on time, and your reputation stays protected.
Contact us today to learn more about how we can support your international trade compliance.
Category: Case-Studies